FAQ
Frequently Asked Questions
1. When will my order be shipped?
Orders are usually processed within 1–2 business days. You’ll automatically receive an email with a tracking link once your package has been shipped.
2. What are the shipping costs?
Shipping is free within the United Kingdom. You’ll see this reflected at checkout — no additional shipping fees will be charged.
3. Can I return a product?
Yes, you can return a product within 14 days of receiving it, as long as it’s unused and in its original condition. For return instructions, feel free to contact us via email.
4. What payment methods are available?
We currently accept credit card payments only. All transactions are processed securely.
5. What kind of products do you offer?
We offer a curated selection of pet accessories — including bowls, toys, and grooming items. Our collection is chosen with love and care.
6. My package is delayed — what should I do?
Please check the tracking link in your shipping confirmation email. Still have questions? Don’t hesitate to reach out via email — we’re happy to help.